This results in iPads, laptops and smartphones that can connect to your home network, but not to the Internet. These fixes work for us. Belkin issues a new fix and shares a statement on the Belkin router problems. Belkin issued this statement to Gotta Be Mobile: If your service has not yet been restored, please unplug your router and plug it back in after waiting 1 minute. Wait 5 more minutes and the router should reconnect.
If you have any further issues, please contact our support at We sincerely apologize for this inconvenience to our customers. We are taking a number of actions to eliminate this sort of incident from reoccurring. Belkin clarifies the cause of the problems. As always, we continue to monitor the system, but as of 3: Belkin explains the Belkin router problems in a new statement shared with Gotta Be Mobile. We are continuing to investigate other possible routers that may have been affected.
We are working to resolve this issue as quickly as possible. Until there is a fix in place, we have identified a workaround for customers that are using the F9K and F9K routers to regain internet connectivity. That work-around as well as ongoing updates can be found at our outage status page for more information: Belkin router problems break the internet for many.
When calling Charter to discuss the problem users are greeted with a message telling them to contact Belkin about the problem. If you own a Belkin router that cannot connect but the lights on your modem look like they are working correctly you are probably impacted by this problem.
The Internet status light on the Belkin router may appear orange instead of green if you are part of this outage. At some points there are 50 to 70 tweets to Belkin about the problem in a 10 minute span.
Our team is diligently working to root cause the issue. Our call centers are also experiencing a higher than normal call rate so hold times are longer than normal. Our call centers have no solution to this problem at this time. Please check this status page for further updates. There is no specific model affected by the Belkin Router problems, but we are seeing the following models appear in complaints.