Lync presence not updating. Lync 2013 Presence Issues.



Lync presence not updating

Lync presence not updating

Tweet November 13, Update: Recently there as been many reports of Presence issues with the Lync client. Here is a breakdown of three major known issues and what to do about them. Exchange Integration Issue Introduced in the Lync September Update The most common problem was introduced in the recent September update package for the Lync client. The issue is documented in this support KB article: If your Lync client has the September update installed your Lync client version will be This issue is being actively being investigated by the Lync team at Microsoft so stay tuned.

There have been other issues reported after applying this update, but it has not been determined what exactly the combination of factors introduce the issue. Some of the reported problems are: The Presence status color indicator e. Red, Yellow does not match the Availability text e. In a nutshell, the Lync Windows client maintains a local cache of the address book and they can get in a state that causes a variety of issues with the Contact List in the Lync client.

In my experience the Presence for some contacts shows as Unknown or Offline, however it can also cause some Contacts to go missing from the contact list, and to not display their Presence in Outlook. The resolution is simple enough — delete the SIP profile directory and restart the client. The SIP profile folder is located here: As the Next Hop article points out, deleting this SIP profile folder will trigger a complete address book download at a random interval in the next hour from when the client is restarted.

As been previously well documented , if you need to force the Lync client to download the address book immediately you can. Out-of-Date Outlook Contacts This issue has been around for awhile but can become more noticeable over time. When a Lync user searches for a contact in the Search Contact box, the contact will show an incorrect Presence state. The Presence will appear as Presence Unknown or will appear to be Offline as shown here: Yet when Lync user manually locates the same Contact in their Contact List e.

Here is a sample screen shot of the associated bad Outlook contact used in the example above: In this case the domain name in the Email and IM address fields were different than the SIP address for this contact in the Lync address book.

This might seem like an anomaly but it occurs quite frequently for two reasons: Many Lync users and deployments had this turned on and some point and then turned it off. This resulted in Outlook contact entries that were created but then never kept in sync — leading to a mismatch of Email and SIP addresses. If a Lync user had a corresponding Outlook contact entry for a Lync contact i. The resolution is simple enough — correct the email and IM address in the Outlook contact and sign out and back in to the Lync client.

This issue was more noticable in the Lync client because it showed the origin of the contact in Lync.

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Lync 2010 Manually update the Lync address book part21



Lync presence not updating

Tweet November 13, Update: Recently there as been many reports of Presence issues with the Lync client. Here is a breakdown of three major known issues and what to do about them.

Exchange Integration Issue Introduced in the Lync September Update The most common problem was introduced in the recent September update package for the Lync client. The issue is documented in this support KB article: If your Lync client has the September update installed your Lync client version will be This issue is being actively being investigated by the Lync team at Microsoft so stay tuned. There have been other issues reported after applying this update, but it has not been determined what exactly the combination of factors introduce the issue.

Some of the reported problems are: The Presence status color indicator e. Red, Yellow does not match the Availability text e. In a nutshell, the Lync Windows client maintains a local cache of the address book and they can get in a state that causes a variety of issues with the Contact List in the Lync client. In my experience the Presence for some contacts shows as Unknown or Offline, however it can also cause some Contacts to go missing from the contact list, and to not display their Presence in Outlook.

The resolution is simple enough — delete the SIP profile directory and restart the client. The SIP profile folder is located here: As the Next Hop article points out, deleting this SIP profile folder will trigger a complete address book download at a random interval in the next hour from when the client is restarted. As been previously well documented , if you need to force the Lync client to download the address book immediately you can. Out-of-Date Outlook Contacts This issue has been around for awhile but can become more noticeable over time.

When a Lync user searches for a contact in the Search Contact box, the contact will show an incorrect Presence state. The Presence will appear as Presence Unknown or will appear to be Offline as shown here: Yet when Lync user manually locates the same Contact in their Contact List e. Here is a sample screen shot of the associated bad Outlook contact used in the example above: In this case the domain name in the Email and IM address fields were different than the SIP address for this contact in the Lync address book.

This might seem like an anomaly but it occurs quite frequently for two reasons: Many Lync users and deployments had this turned on and some point and then turned it off. This resulted in Outlook contact entries that were created but then never kept in sync — leading to a mismatch of Email and SIP addresses.

If a Lync user had a corresponding Outlook contact entry for a Lync contact i. The resolution is simple enough — correct the email and IM address in the Outlook contact and sign out and back in to the Lync client. This issue was more noticable in the Lync client because it showed the origin of the contact in Lync.

Lync presence not updating

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