These tools facilitates authentication by providing an interface directly to the credit card issuer to validate the PIN. The "accepted" status indicates the ARC participating carrier or supplier approved the dispute. Also sometimes called Accountable paper documents or paper ARC travel documents.
Accounts Payable AP Money owed by a business to its suppliers shown as a liability on a company's balance sheet. AWP provides a self-service system enabling the customer to message, attach needed materials, check status, etc. The user is prohibited from submitting incomplete requests since the system mandates all mandatory fields be completed prior to submission which also eliminates incomplete requests and follow-up from the analyst.
The internal analyst is provided with a dashboard allowing them to create workflows, eliminating need to wait for others to work on the same request, pull reports, communicate electronically with the customer, and electronically send all artifacts to our electronic file cabinet SmartSearch upon terminal state approval, disapproval, withdrawn of the request.
Adjustments Transaction types that are issued to make adjustments to an ARC Accredited Agency's sales report that have been already processed, or to collect money that is owed on a ticket transaction previously issued and reported.
Aerogram Cost-effective email service linking travel suppliers to the travel agency community. ARC serves as this connecting point, funneling important information from travel suppliers, including airlines, car rental companies, cruise lines, tour operators, hoteliers and more, directly to ARC's distribution list for all ARC-accredited agents. Agency Business Intelligence Agency BI Web-based analytics tool designed for travel agencies, that provides a single, aggregated view into ticketing data and peer benchmark comparisons, for a quick and easy way to measure revenue and sales performance.
A frequent reason for the issuance of a debit memo is the non-compliance of an ARC participating airlines's rules relating to a ticket transaction. Agency List Pro ALP An interactive online business intelligence tool that is used to identify which ARC-accredited agencies are selling a particular travel market with pinpoint accuracy. See also Credit Memo. SRM stores agency information which has replaced the Entitlement database.
Air Transport Association of America ATA The trade association the US based airlines whose main objectives are to deal with political matters that have an affect on its members and interline matters. Airlines Clearing House ACH A non-profit organization founded by the airlines that provides an inexpensive facility for expedited net settling of accounts receivable for over participating airlines and other companies worldwide.
Currently, ACH participants have the option of settling their interline billing every seven days 7th, 14th, 21st, 28th. Airlines for America A4A America's airline trade association. Becoming fully operational in , ARC began settling financial ticket transactions between airlines and travel agencies both traditionally and eventually online and the travel management companies that sell their products to the United States.
Airport and Airway Trust Fund Created by the Airport and Airway Revenue act of to provide a dedicated source of funding for the aviation system. The trust fund was designed to finance investments in the airport and airway system and, to the extent funds were available, cover the operating costs of the airway system. American Society of Travel Agents ASTA The world's largest association of travel professionals, members include travel agents and the companies whose products they sell such as tours, cruises, hotels, car rentals, etc.
They are the leading advocates for travel agents, the travel industry, and the traveling public. It is used to fund animal and plant inspections. Approval Code A series of characters assigned by a credit card company's authorization system to confirm the approval of an amount to be charged. The system is designed to automate provisioning where possible and provide and auditable list of access rights for each of those users.
It can be used as an alternative or an additional method to using a GDS to process travel-related charges and services fees through ARC. ARC requires the financial guarantee to limit the exposure to loss in the event that an entity fails to remit payments due to ARC or to carriers. Through a combination of the flight itinerary origin, destination, plating, and marketing airline and time-on-ground logic, ADXMI provides unique and actionable insight into U.
ARC Marketplace A travel agent website providing a variety of commissionable product types, including more than 10, destination activities in 1, destinations worldwide, as well as airport transfers, car rentals, passport and visa services, and so much more. The purpose of the certification program and a designated "qualifier" is to make certain that ARC Accredited Agencies have at least one 1 person on staff that is knowledgeable about ARC's operations, processing and settlement plan, as well as the reporting and remitting requirements of the ARA.
This will help to ensure that each ASQ has the ability to maintain the day-to-day ARC functions for the Agent, including ticketing, sales reporting and ticket stock maintenance.
Area Settlement Plan ASP System administered by ARC which encompasses the distribution and control of airline traffic documents, as well as the processing and settlement services connected with the sale, issuance and settlement of such documents by accredited travel agencies. Arrival Unknown A segment on a ticket transaction where there was an interruption in travel. Association of Corporate Travel Executives ACTE A global association, comprised of executive-level members in more than countries, ACTE pioneers educational and technological advances that make business travel productive, cost-effective, and straightforward.
ACTE advocacy and initiatives continue to support impactful changes in, safety and security, privacy, duty of care and compliance along with traveler productivity that supports global commerce. ACH processes large volumes of credit and debit transactions in batches. ACH credit transfers include direct deposit payroll and vendor payments.
ATB stock is an automated paper ticket in which each coupon is imprinted individually as required. Frequently used to process and verify the weekly sales report. Types of reports include financial, customer travel patterns, settlement, general ledger, and accounting. Balance Original amount a memo was issued for less any payments made. Bankcards Credit cards that are issued to consumers by a bank.
The bankcard performs one or more services, and allows the consumer to access funds from the consumer's own bank account, or through a credit account. Base Fare Total amount an airline charges for each airline segment plus the fuel surcharge, the dollar amount of the document excluding all taxes, fees and charges. Board of Directors ARC's governing board our owners who are representatives from the major airlines.
Boarding Pass A document produced in connection with an airline ticket, authorizing the passenger to board a specific flight. Bond A performance or a financial guaranty bond type issued by a Surety company. Booking Agent Identification The up-to-6 character code of the booking agent entered on the ticket. This file can then be downloaded from IAR to use with an agency's back office accounting system. Business Continuity Plan A plan to continue operations if a place of business is affected by different levels and durations of disaster.
Such a plan typically explains how the business would continue its operations or move operations to another location after damage by events like natural disasters, theft, or flooding. Business Process Improvement BPI A systematic approach to help an organization optimize its underlying processes to achieve more efficient results. Business to Business B2B Commerce transactions between businesses, such as between a manufacturer and a wholesaler, or between a wholesaler and a retailer. Business to Consumer B2C Business or transactions conducted directly between a company and consumers who are the end-users of its products or services.
Business Travel News Leading monthly publication serving the managed business travel market. This fee is applicable based on the fare rules associated with the fare basis code used at the time of original ticketing.
Card Identification Codes An unembossed code available on Visa, MasterCard, American Express, and Discover credit cards and is used to validate that the cardholder has the card in their possession. It identifies any restrictions a carrier may have for accepting a credit card on their behalf. It identifies that an ARC participating airline accepts a specific credit card, however specific exceptions apply. Carrier Number A three 3 -digit numeric code that identifies the validating carrier that issued the memo.
Carrier "Online" Cards Issued by a carrier for use typically only by that carrier. These cards typically start with a number 2. Centralized Service Location CSL A centralized service location "CSL" is an authorized independent or branch office location whose primary purpose is to allow Agent to directly provide, or to use another ARC-accredited travel agent to provide, travel services to a specified corporate account or web site account at an approved centralized location.
The CSL will not serve the general public and the office or space where the CSL is located must not be open and accessible to the general public and it must not be identified as a retail travel agency. Certificate Number Associated with a promotional, marketing, or discount certificate issued by a carrier that reduces the fare. A certificate is not an accountable document or part of an exchange transaction.
Also see 'Type A Certificate'. Chargeback The return of funds by the credit card merchant to a customer when a customer disputes a charge on his or her credit card statement. When a chargeback occurs for a ticket transaction that was processed through ARC, and the chargeback can't be reversed via documentation supporting the transaction, the ARC participating airline will invoice the sale and any associated fees back to the ARC Accredited Agency. Check Digit A traffic document number that consists of a 3-digit carrier accounting code, a digit form code, a serial number, and a check digit.
The Modulus 7 check digit routine is used for Standard Traffic Document Ticket Numbers and is calculated by dividing the ticket number by seven and declaring the remainder as the check digit. This calculation routine improves the accuracy of data input. City Pair Report Provides a market-level analysis of selected origin and destination airport pairs, including key metrics across airfares, policies and airline performance.
With data points specific to the corporate market, City Pair Report helps you better understand influencers on air travel to enhance travel program strategy, fine-tune policies and identify opportunities with suppliers.
Class of Service The 1 or 2-character code indicating the class of service for an itinerary segment. Commission Amount Total dollar value of monies, if any, owed by a ticketing carrier to an entity selling on its behalf. Commission Penalty Field on the IAR Exchange Summary screen that reflects the sum of the individual commission on cancellation penalty amounts of all old documents in a single exchange transaction. Compensatory Fee A fee assessed for each dishonored draft for payment of a weekly sales report.
It is used to defray the processing costs associated with the handling of a dishonored draft and the interest expense. Computer Reservation System CRS Used for the reservations of a particular airline and interfaces with a global distribution system GDS which supports travel agencies and other distribution channels in making reservations for most major airlines in a single system.
Confirmation Number The digit number of the last ticket in a conjunctive ticket set excluding the ticket's check-digit Conjunction Ticket Document Number A ticket issued to a passenger concurrently with another ticket s which together constitute a single contract of carriage.
The 'thru' indicator field in IAR is populated with the last 3 digits of the highest document number. A conjunction ticket set may consist of up to 6 individual ticket numbers. In the instances of credit amounts, this amount is also combined and credited to the Agency's HOL and their branches. Also, as a part of this program, participants receive a weekly Consolidated Agent report which details the financial settlement activity for all subordinate locations.
The Continental United States does not include Alaska, the state of Hawaii, or any other territories under the control of the United States. It advises and engages with the ARC Leadership Team to assist the company in developing unique, industry-leading products and services; help make strategic decisions; and build stronger business relationships. This may include an international organization or an agency of a federal, state or local government, or a branch or division thereof, which purchases Airline transportation and ancillary services for its own officials, officers, employees, staff, who are directly engaged in the operation and support of the official functions of the international organization, or the federal, state or local governmental agency or entity for which the CTD has been accredited by ARC.
The CTD is not intended to be a retail seller or supplier of Carrier transportation and services to the general public. The CTD shall not solicit customers, or advertise or promote its services or operations to retail customers, the general public, other businesses and entities, or other governmental entities. The entity seeking accreditation as a CTD must be a legally recognized international organization or governmental entity, or a branch, agency or division thereof, under applicable U.
Coupon An airline ticket portion that bears the notion "good for passage", or in the case of an electronic ticket, the electronic coupon indicates the particular places a passenger is entitled to be carried. Credit Card A payment made via a credit card number that was issued to a users by a bank or credit card company. In addition, it is valid for air transportation only. Credit Card Chargeback The return of funds from a merchant to a cardholder after the customer successfully disputes an item on his or her credit card statement.
In addition, in order to receive a shift of liability in the event of a fraud chargeback, an ARC Accredited Agency provide a signed and imprinted credit card charge form or have a Limited Power of Attorney Agreement this is applicable to UATP and carrier "on-line" credit cards only. Credit Card Indicator A 2-character credit card contractor code that identifies the credit card form of payment for a ticket transaction.